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Lock Out Policy
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If a visitor locks themselves out during their stay, they can
borrow a key from our office or the on site office, if that is
where you picked up your key. After business hours, there will
be a $25.00 charge paid directly to the agent if the agent must
meet you to give you a key.
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Long Distance Phone Calls
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All long distance phone calls must be put on a credit card. If
any calls are found later on the owners account, there will be
a $25.00 collection fee on top of the charges. The phone is for
your convenience; please do not abuse it.
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Messages And Mail
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Mail can be received and picked up at our office during regular
office hours. We do not deliver mail or messages.
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Refunds
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Please report any equipment or appliance failures immediately.
We will do our best to have the appliance repaired during your
stay. There will be no refunds or rent reductions for any mechanical
failure. There will also be no refunds or rent reductions for inclement
weather, or storm doors that have to be placed for your safety
during high surf.
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Rates
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During High Season, stays 21-27 days receive a 5% discount*,
stays 28 days or more receive a 10% discount.*5% discount not applicable
for Keauhou Resort units. Rates during the Christmas Holiday are
slightly higher. Cleaning fees: Homes - range between $100 - $250.
Condos range between $60 - $106. If a rate or amenity has a zero,
this meands N/A or not applicable.
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Housekeeping Service
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Housekeeping service is available during your stay at a minimum
charge of $45.00, depending on your specific requests and the size
of the unit. No housekeeping service is included in your rental
cost except for the cleaning upon your departure.
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Family Groups Are Welcome
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The number of people occupying the unit must be disclosed at time
of rental. If your group is larger than disclosed, parties will
be required to vacate the property immediately with no refund.
No house parties or wedding receptions are permitted. If a party
is reported, you will be asked to vacate the premises without refund.
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Minimum Stay Requirements
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All properties offered are subject to minimum
stay requirements. All condominiums are 3 nights, vacation homes
are 5, 7, or 30 nights, with the exception of Christmas and Triathlon.
Over Christmas, the minimum stay is 7 nights for condos, and 14
nights for houses. Over Triathlon, condos & homes both have
7 nights minimum stay.
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Cars And Activities
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All car rentals are subject to conditions, pricing and legal terms
of the individual car rental company. SunQuest Vacations gives
notice that vouchers issued for activities or conveyances are made
by them as agents upon the condition that they shall not be liable
for accident, injury, damage or loss.
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Cancellations
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In cases of cancellation after a deposit is received, the reservation
is subject to a $75.00 cancellation fee. Within 30 days of arrival
or after occupancy, no refunds will be given unless the property
can be re-rented. During the Christmas Holiday and Ironman Triathlon,
cancellations must be received 60 days in advance to receive a
refund. Trip insurance is offered to cover you in case of sudden
illness.
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Changes in Reservations
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All reservation changes made after property is under deposit are
subject to a $25.00 charge per change.
No changes allowed within 30 days of arrival for low season, or 60 days for
high season.
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Damage Deposit:
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A $200 damage deposit is required on all condo rentals. A credit
card security form can be used in lieu of a cash deposit. all home
rentals require a $500 to $800 damage deposit.
The credit card security form cannot be used for home rentals.
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Misc:
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$10 per person per night for additional people over the number
listed on the rate sheet.
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ALL RATES SUBJECT TO CHANGE, HAWAII STATE TAX, AND CLEANING FEES
EFFECTIVE UNTIL 12/15/05
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